Shipping Policy

Shipping Policy

At Stilhauser, we're proud to serve customers across the United States with reliable and efficient shipping. Please read below for everything you need to know about how we ship your favorite fashion finds.

1. General Shipping Information We currently ship throughout the United States from our warehouse in Traverse City, Michigan. Shipping options, costs, and delivery times may vary depending on your location and the size/weight of your order.

2. Processing Time Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and holidays. During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.

3. Shipping Rates Free Shipping – We offer free shipping on all orders, with no minimum purchase.

4. Estimated Delivery Times Here's what to expect once your order is processed:

  • Processing Time: 2–3 business days (Monday to Friday)
  • Transit Time: 4–9 business days (Monday to Friday)
  • Total Delivery Time: 6–12 business days
  • Order Cutoff Time: 6:00 PM
  • Time Zone: (ET) Eastern Time

Please note: Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.

5. Shipping Restrictions We do not ship to PO Box addresses or restricted areas. Certain items may be subject to shipping restrictions depending on local regulations or carrier restrictions.

6. Failed Delivery or Returned Packages In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.

7. Lost or Damaged Packages If your package is lost or damaged in transit, please contact us immediately by email: support@stilhauser.com. We will work with the carrier to investigate the problem and find a solution as soon as possible.

8. Shipping Policy Update We may update our shipping policy from time to time to meet Google Shopping Ads requirements or to improve our service. The latest version will always be available on this page. (Last updated: 06/11/2026)

9. Contact Information

Store name: Stilhauser

Company name: Highland Commerce PTY LTD

Company Address: 5 Fairway Drive, Kew East VIC 3102, Australia

US Warehouse Address: 3053 Sunset Ln, Traverse City, MI [ZIP], United States

Company number: ABN 97 695 098 116 · ACN 695 098 116

Phone number: +12192688215

Email: support@stilhauser.com

Monday to Friday | 09:00 – 17:00 (ET)

We aim to respond to your inquiries within 24 hours.